KIK Perfume offers wholesale fragrance ordering, checkout, order tracking, delivery details, FAQs, and account support across 53 pages for buyers and retailers.

How does personalized gifting work?

Choose an occasion, select one or multiple available fragrances, choose your preferred packaging level, enter recipient details and complete the gift order.

Do you ship outside Nigeria?

Yes, international orders can be requested.

KIK Wallet contains eligible KIK store credits that can be applied toward future qualifying purchases.

Can I become a KIK Perfume wholesale partner?

Yes. Retailers, wholesalers, supermarkets, fragrance stores and other eligible partners can submit a partnership application through the website.

What is KIK Membership?

KIK Membership is KIK Perfume's customer membership programme for registered customers, providing access to membership tiers, selected benefits, referrals and KIK Wallet.

How do I contact KIK Perfume?

Customers can contact KIK through email, phone, WhatsApp or the website contact form.

How do I choose the right KIK fragrance?

Use Discover Your Essence to explore fragrances based on your scent preferences, mood, personality and occasion.

Do I need an account to buy?

No. Guest checkout is available. However, creating a KIK account provides access to membership, order history, KIK Wallet, referrals and other member features.

How do I place an order?

Select your preferred KIK fragrances, add them to cart, enter your delivery information and complete checkout. An invoice and payment instructions are then generated and sent by email.

How is delivery fee calculated?

For Nigerian orders, delivery fees are calculated using the selected state, LGA and delivery area based on rates configured by KIK Perfume.

Does KIK Perfume accept online card payments?

Online gateway payment is being prepared for future availability. Currently, customers can complete eligible orders using the available bank-transfer process and KIK Wallet where applicable.

How is international delivery priced?

International delivery costs depend on destination and shipping requirements. KIK Perfume confirms the shipping cost before final payment where a rate is not already configured.

Can I withdraw my KIK Wallet balance as cash?

No. KIK Wallet is store credit and is not a cash-withdrawal account.

What information can I see in my account?

Registered customers can view eligible order history, invoices, receipts, membership information, wallet activity, referrals and saved account information.

How are membership tiers determined?

Tier status is primarily based on qualifying customer spend during the current membership cycle according to the active programme rules.

Visit the Wholesale / Partnership section and complete the application form.

Can I send the gift directly to someone else?

Yes. Select delivery to recipient and provide the recipient's delivery details.

Do you deliver across Nigeria?

Yes. KIK Perfume supports delivery across Nigeria, subject to available courier coverage and configured delivery rates.

What should I do if I have a problem with my order?

Contact KIK Perfume with your Order ID so the support team can review your order.

Can I see more than one image of a perfume?

Yes. Product pages support multiple product images and gallery views where available.

Are wholesale prices displayed publicly?

Not necessarily. Commercial terms can be provided to approved partners according to KIK Perfume's active wholesale policy.

Can I update my profile?

Yes. Registered customers can update eligible profile and preference information from their account.

Will I receive a revised invoice?

Yes. If an international shipping fee is added after the initial request, the customer can receive an updated PDF invoice.

Where can I find your return policy?

The active Returns / Exchange Policy is available from the website footer and customer-service section.

How does Refer & Earn work?

Registered members receive a unique referral link and referral code which can be shared with others. Rewards are released according to KIK's referral qualification rules.

Does my KIK Membership expire?

Your KIK Membership identity remains active. Tier qualification is evaluated within the active membership cycle.

Can I order more than one perfume in a gift?

Yes. Personalized gifting supports multiple fragrances and quantities subject to stock availability.

What size are KIK perfumes?

Product sizes are displayed individually on each fragrance page.

Can I track my order?

Yes. Registered customers can track orders through their dashboard. Guest customers can use the Track My Order page with their Order ID and required verification information.